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Effective Coaching is GREAT LEADERSHIP

Posted by Chris Tunstall - Bullet Point Leadership on December 26, 2011
Posted in: Leadership Thought. Leave a Comment

There is all the difference in the world between saying, ‘Keep your eye on the ball!’ and asking, ‘Which way does the ball spin after it hits the ground?’ or, ‘Exactly where does the tennis ball hit your racket?’ Both are used to coach. Only one method is effective.

As leaders, we are all coaches. Whether it’s in our job, with our family or with our community, we help people become more effective. That is the primary role of a coach- to help people become more effective.

The ability to coach is a great leadership tool to help empower others and to also sustain their development. Great coaching can help develop self-sufficient people, increase engagement and produce better ideas and solutions. The coach’s job becomes more interesting, challenging and fun when great coaching takes place.

To be a good coach, it’s necessary to make three basic assumptions.

First, a great coach is in a partnership with others. The coach desires peak performance from people in order to achieve results. The person being coached wants the rewards that come from personal productivity, recognition and feeling competent. Both people have a significant investment in accomplishment.

The second assumption is that people are motivated to improve. Great coaching does not involve the carrot or the stick. It requires leadership and specific skills.

Third, people have experience that can be used by the coach to help in their growth and development. Coaches are not required to have all the answers. Coaches don’t just tell people what to do and how to do it. Effective coaches have dialogue with people and listen to what people say.

Listening and asking effective questions can be your ultimate leadership tool. It is your primary tool in creating world class coaching experiences.

Here are 5 tips to enhance your coaching experiences:

  •  When a person answers your question with a question, answer that question with questions that contain possible clues. Here are a few examples: For example, suppose that you ask another person: “What changes would you like to see in the way this is done?” If the other person responds by saying: “I don’t know, coach, what do you think?” Rather than telling, you could ask: “Considering the strong emphasis that we are now placing on reducing the cost, how do you think we could be even more effective?”
  • Use silence as a tool. Maintain silence after asking a question to give the other person an opportunity to respond. If you think you know what the other person should say or do, it is difficult to maintain silence but keep quiet. Be patient!
  • Avoid running two questions together. If the other person has difficulty in answering the questions, say: “Let me rephrase the question…”and ask one question that provides additional clues or insight. Key take-away – Always ask permission before directly providing information. Ask: “Could I make a suggestion?”
  • Really listen. As the other person speaks, maintain eye contact, nod to indicate active listening, clear your mind of your thoughts and focus. When the person stops speaking, collect your thoughts, summarize and acknowledge the person’s feelings, if appropriate.
  • Use self-disclosure. This is very powerful! Where does it say that coaches have to always do things right and never make mistakes, and above all, never have feelings? It doesn’t say this anywhere. Good communication occurs when two human beings talk honestly with each other. Coaches are not perceived as “weak” or “incompetent” when they confess to having made a mistake or two.

If all this sounds wonderful and coaching is so great, why don’t we do it more often? Some of the reasons may be it feels really good to give someone the answer, it’s often easier to tell than ask, it’s good for our ego to be seen as the expert or the other person may think we are incompetent if we don’t give them the answer.

Coaching is not an option. It is a part of living! Successful leaders do it very well. The good news is that coaching is a set of skills that can be learned, and then applied to help the other person become more than he or she ever imagined. Effective coaching is great leadership.

Until next time, Leaders Develop Daily Not in a Day

Do Your UnThinkable!

Posted by Chris Tunstall - Bullet Point Leadership on December 16, 2011
Posted in: Leadership Thought. Tagged: leadership development, Motivation, scott rigsby, Success. Leave a Comment

“The accident is not the worst thing that has happened to me. Actually, it has been my masterpiece. The worst thing that has ever happened to me was living in fear for 20 years after the accident.” Scott Rigsby

Last year, I had the opportunity to meet one of those people that changes your life forever.

I met Scott Rigsby, the first and only double-amputee using prosthetics to ever complete the prestigous Ford Ironman World Championship triathalon in Kailua-Kona, Hawaii.  Scott has just recently completed this race for the second time.

Scott Rigsby was involved in a horrific accident when he was 18 years old. He was thrown from the back of a pick-up truck and pinned under a trailer. The accident took one of his legs, mangled the other leg and left him with 3rd degree burns on his back from being dragged over 300 yards on asphalt. That summer he was preparing to go to college, meet new people and start his adult life.

Scott suffered through many years of  depression, addiction and dozens of surgeries. Several years ago, Scott decided to have his other leg removed due to the infections and lack of functional use.

I  heard Scott present his story in 2010. My family and I listened in awe to Scott’s speech. He told the audience about his journey, his fight with prescription drugs and alcohol addiction and finding his purpose in life. Scott’s speech has truly changed my life and the way I view goals and my potential. His message was focused on taking our Unthinkable goals and dreams and turning them into tomorrow’s reality. If a 38 year old man with no legs who had never competed in a triathalon could train for 6 months and finish the most difficult triathalon in the world, we can achieve our goals.

Scott believes there are 5 steps to living an Unthinkable life.

  • Have a dream. The dream cannot be about you. The dream must be something greater than you. People may think you and your dream are crazy. So what? Your dream MUST scare you out of your comfort zone.
  • Get a good support team. If your dream is so small that you can do it by yourself, then your dream is not big enough.
  • Faith releases fear. Fear is the biggest enemy to accomplishing your goals. Fear manifests through procrastination, self doubt and lack of action. Believe in yourself and your God.
  • Obstacles will come, keep your hope burning every day.
  • Cross your Finish Line. Don’t let fear stop you from reaching your Unthinkable.

As we head into a new year, what is your Unthinkable?  What is preventing you from living your Unthinkable?

Until next time, Leaders Develop Daily Not in a Day!

Our Sacrifice as Leaders

Posted by Chris Tunstall - Bullet Point Leadership on December 11, 2011
Posted in: Leadership Thought. Leave a Comment

“The only real training for leadership is leadership.” ~ Anthony Jay

One of my mentors is a wise man living in Richmond, Virginia. Dr. Dick Leatherman is a leader and a leadership expert. Dr. Dick, as he is known, served as the Manager of Education and Training for the 3M Company, and then spent twenty-five years as the CEO of International Training Consultants, Inc. (ITC). After retiring from ITC, he taught full time at the University of Richmond, where he was an Associate Professor and the Academic Program Director of Human Resource Management for the School of Continuing Studies.Dr. Dick is widely recognized for his pioneering work in the areas of trainer training, employee development, and needs assessment instrumentation. He is the author of several books, including “The Training Trilogy”, “Quality Leadership Skills”, and “Is Coffee Break the Best Part of Your Day?”Dick hired me to teach Leadership at the University of Richmond in 2000. I will always be grateful for that.  In the three years working at the University of Richmond with Dick, I learned a great deal more about leadership and myself. As I reflect, the most important thing I learned from Dick is that as a leader I am required to make sacrifices. Often times, very large sacrifices.

The sacrifices that Dr. Dick taught me about being a better leader include:

• Leaders sacrifice the urgent for the important. Management work is often urgent. Leadership is usually important, but not urgent. When we are faced with a choice between urgent and important, we most often choose the urgent. As leaders, we must often sacrifice the urgent to focus on the important. If we focus only on the urgent, we will be judged as incompetent.

• Leaders sacrifice time and energy to be great. No one is born a leader. We learn how to be leaders. We learn from models in our daily lives. Sometimes we have good models and sometimes we have bad models. We have to be aware that what we believe is the right way to lead, may be the wrong thing modeled. In order to lead effectively, we must invest time and energy into seeking feedback on our performance and learning about effective leadership. Great leaders seek feedback from other leaders, peers, team members, friends and family. Great leaders attend workshops, read books, and learn from others. This requires a sacrifice of time and energy that could be spent doing other things.

• Leaders sacrifice by performing parts of the job that are unpleasant. When taking disciplinary action, terminating employees or re-organizing teams, leaders spend a great deal of time agonizing over the situation. We often internalize this as a personal failure. We worry, have fear and doubt and lose sleep. We often must sacrifice our own emotions for the requirements of the job.

• Leaders sacrifice personal goals for organizational goals. Leadership is about others and a mission, not about the leader. As leaders, we must commit to the organizational goals and often lessen our personal goals. Leaders must be willing to make this sacrifice.

Dr. Dick taught me that the journey will require me to manage my time, energy, stress and most importantly, my thoughts. Optimistic thoughts and self-talk are extremely important for leaders. The sacrifice of leadership requires us to deal with stress and pressure so that our teams are not impacted.

Leadership is a challenging and rewarding journey. There is a deep joy in supporting and helping others reach their goals and do things they never thought they could do. Many of my most rewarding experiences as a leader were when team members earned promotions, were recognized for outstanding contributions or just got better at something.

Thank you Dr. Dick for making a sacrifice to teach me more about leadership.

Until next time, Leaders Develop Daily Not in a Day!

Finish Strong!

Posted by Chris Tunstall - Bullet Point Leadership on December 9, 2011
Posted in: Leadership Thought. Leave a Comment

“The future will depend on what we do in the present.” Mahatma Gandhi

As we end 2011, here is some trivia that may spark familiar experiences to many of you. Over 90 million Americans make New Year’s Resolutions but 70 million Americans break those commitments within the first week. That’s right, the first week!

We all have seen our local gym packed with the masses on the first week of January and few weeks later the place is back to normal with the regulars grinding it out every day. Many people have the tendency to revert back to their old behaviors and not finish.Why do highly successful people seem to finish strong in everything they do? They make a commitment to change their life, stick to new things, and get new ventures off the ground and running. What do they have that makes this so easy for them? 
Three critical qualities jump out to me when it comes to finishing strong. Focused on Action, Perseverance ad Energy are not incredibly stylish qualities but are critical skills to finish strong. I challenge all of us to finish strong in the last few weeks of 2011. Finishing strong will allow us to end this year on a high note and with the positive momentum to make 2012 an incredible year. As Newton’s Law of Inertia states, “An object at rest stays at rest. An object in motion stays in motion unless acted upon by an external, unbalanced force.” Get in motion and stay in motion. 
  • Focused on Action - Successful people that finish strong don’t spend a great deal of time contemplating. They enjoy working hard and are not afraid to act with a minimal plan. Strong finishers have a solid self-confidence and focus on their strengths. The only way we will ever know what we can do is to ACT and FIND OUT!
  • Perseverance – Strong finishers refuse to become discouraged even when defeated. They pursue everything with a drive and a need to finish. Finishers view failure as an outcome, not a final result. If you fail, learn from that outcome and do something different next time. Look for multiple ways to accomplish your goal.
  • Energy – Finishers have great energy. They not only manage their time but more importantly, their energy. Finishers relentlessly push past their comfort zone. They understand their energy levels allow them to push and push. Exercise, eat clean and take regular renewal breaks.

Life is a series of sprints, not a marathon. View your life as a sprint and now is the time to kick it into high gear to the finish line.

If you are planning to finish 2011 STRONG, share what you are doing to make this happen!

Until next time, Leaders Develop Daily, Not in a Day!

Bullet Point Leadership – Reaching Your Goals

Posted by Chris Tunstall - Bullet Point Leadership on December 6, 2011
Posted in: Leadership Thought. Leave a Comment

You don’t get what you want until you know what you want.

What is success to you? I believe the core of success is focusing on your purpose in life.  Sounds pretty heavy, doesn’t it.  Well it is.  To get to the core of success, you must reflect and determine your values and what you are passionate about.  This will ultimately lead you to your purpose in life

Understanding your purpose in life will change everything.  Turning your purpose into your daily focus will create happiness, financial rewards and fulfillment in your life.

To get to this secret sauce of success, write down answers to the following seven questions:

  • What are the top 5 things on my “bucket list”?
  • My leadership is my legacy.  What is my legacy?
  • What am I currently doing to live this legacy?
  • I will consider my life to be successful if…?
  • What is holding me back from this life?
  • What are my beliefs that are holding me back from this life?
  • Where do I need to put more effort and attention in my life?

After reviewing your answers to these seven questions, look for themes in your answers.  There is a very good chance that the themes in your answers are a major part of your purpose.  Take some action with your findings from the seven questions.  Set some immediate goals!

Here are three quick bullet point for setting goals:

    • Get specific - . When your goals are specific, things happen!
  • Track it. This is a “secret weapon”. Create a chart with the seven days of the week across the top and the specific actions that you will take on a daily basis along the side.  Focus on reaching the specific actions every day and track your progress every night before bed.
  • Get a Wingman. Have a partner to hold you accountable on a weekly basis.  Set up a scheduled and re-occurring meeting for 15 minutes a week to talk to your wingman about your progress and challenges.  Having this type of accountability will increase your focus.
Your ability to determine your purpose and achieve goals is the “secret sauce to success.” The development of this ability and making it a lifelong habit will do more to assure high success and achievement in your life than any other skill you can possibly learn.

Until next time, Leaders Develop Daily Not in a Day!

Bullet Point Leadership – Avoiding Procrastination

Posted by Chris Tunstall - Bullet Point Leadership on December 4, 2011
Posted in: Leadership Thought. Leave a Comment

“Procrastination is the art of keeping up with yesterday.” ~Don Marquis

I tend to think about leadership (and just about everything else in life) in bullet points. This allows me to be very simple in my thinking in order to take action. It’s a process I use to try to put everything into 8 or less bullet points that are easy to digest and remember. I have termed it “Bullet Point Leadership”.

 For example, when I think about avoiding the bad habit of procrastinating I use three key bullets:

  • Cut it down - important tasks often appear so large and formidable when you first approach them. One technique is to cut a big task down to a smaller size in order to get the work done.
  • Start small - Psychologically, it’s easier to do a single, small piece of a large project than to start on the whole job. Start small and soon you will find yourself working the project one step at a time.
  • Just get started – Momentum is our friend. Once you start working, you develop a feeling of accomplishment. You become energized and excited. You feel yourself motivated and propelled to keep going until the project is complete.

 When you think about avoiding procrastination, what bullet points come to your mind?

 Until next time, Leaders Develop Daily Not in a Day.

Spending Time with an NBA Champion

Posted by Chris Tunstall - Bullet Point Leadership on December 1, 2011
Posted in: Leadership Thought. Tagged: Boston Celtics, Kevin Eastman, Leadership, Success. Leave a Comment

I recently had the opportunity to spend time with an National Basketball Association (NBA) Champion.

Kevin Eastman is an Assistant Coach with the Boston Celtics. The Celtics won the 2008 NBA Championship with superstars like Kevin Garnett, Paul Pierce and Ray Allen. 

In our discussion, Coach Eastman spoke about how the Celtics think and act about personal and team excellence.

Some of the key concepts and strategies that the Celtics’ culture is focused on are:

  • Two things kill success – boredom and fatigue. Make plans to avoid and eliminate both.
  • If you are fresh, you have the opportunity to be at your best.  Be disciplined in your nutrition, sleep, and physical fitness. 
  • Development is a priority and must be continuously reinforced.  Push yourself to become what you are capable of becoming, not just what you are.
  • Do your job completely and be the best at it! Don’t do your job halfway, don’t do someone else’s job, and do the un-required work.
  • Observe and learn. You will learn what to do and what not to do. Read every day!
  • The three core principles that the Celtics have are:  Winning for success, Personal sacrifice is involved in order to be a champion, Accountability to self and the team.
  • Success is HAVING, Excellence is BEING!
I hope you get as much out of Coach Eastman’s tips as I have.

Until next time, Leaders Develop Daily Not in a Day.

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